Privacy Policy KS999 —
Protection Personal Data You

Ks999 is fully committed to protecting the privacy and data security of every member using our platform. This Privacy Policy explains in detail how ks999 collects, processes, stores and discloses your personal information when you use the website, mobile app and all services provided by ks999.

As an online gaming platform operating for users in Malaysia, ks999 fully complies with the requirements of the Personal Data Protection Act 2010 (PDPA) Malaysia. We believe that transparency in data management is the foundation of the trust you place in us.

This Privacy Policy applies to all users of the ks999 platform regardless of how you access our services — whether via desktop web browser, Android or iOS mobile app, or any other platform supported by ks999.

Ks999 only collects personal data that is strictly necessary to provide the services you request. The following are the categories of data we collect:

We do not collect information considered sensitive, such as health data, religious beliefs or political views, unless required by applicable law.

Ks999 collects your personal data through several defined channels. The following are the primary ways data collection takes place:

• Account Registration: When you complete the new member registration form on the ks999 platform, you directly provide basic information such as your name, email, phone number and date of birth.
• KYC Process: For identity verification purposes, you are required to submit supporting documents such as a copy of your ID and bank statement. These documents are processed securely by the ks999 compliance team.
• Platform Activity: Every interaction you have with the ks999 platform — including games played, wagering amounts, deposits and withdrawals — is automatically recorded in our system.
• Support Communications: When you contact the ks999 support team via live chat or email, the content of that conversation is stored as a service record.
• Cookies and Tracking Technologies: ks999 uses cookies and similar technologies to collect technical data related to your website usage. More information about cookies is explained in Section 6.
• Authorised Third Parties: In certain cases, ks999 may receive data from the payment service providers we use, solely for transaction verification purposes.

Ks999 uses your personal data for lawful purposes that have been disclosed to you. Every use of data has a clear legal basis, whether grounded in contractual necessity, legal obligation, or the legitimate interests of ks999 that do not override your privacy rights.

The primary purposes for which your personal data is used are as follows:

• Account Management: Creating, verifying and managing your member account on the ks999 platform, including secure login and account recovery processes.
• Transaction Processing: Processing all deposit and withdrawal requests accurately and securely through approved payment channels.
• Legal Compliance: Fulfilling ks999's obligations under PDPA, anti-money laundering (AML) laws and Know Your Customer (KYC) requirements.
• Platform Security: Detecting and preventing fraud, unauthorised account use, collusion and other suspicious activities that threaten the integrity of the platform.
• Service Communications: Sending important notifications related to your account, transactions, policy changes and critical security information.
• Promotions & Bonuses: With your consent, sending you relevant promotional offers, bonuses, and platform update information.
• Service Improvements: Analysing usage patterns to improve the gaming experience, platform interface and the range of games offered.
• Responsible Gaming: Monitoring wagering patterns to identify members who may need support related to responsible gaming.

Ks999 does not disclose your personal data to third parties except in the circumstances set out below. Every disclosure is made on a legitimate basis and is subject to strict confidentiality agreements.

The categories of third parties that may receive your data under limited circumstances are:

• Payment Service Providers: Required transaction information is shared with FPX, DuitNow and other registered payment providers solely for the purpose of processing your transactions.
• KYC Service Providers: Identity verification documents are processed through an approved KYC system to ensure compliance with legal requirements.
• Statutory Authorities: ks999 will disclose data when required by court order, legal investigation or direction from a competent authority in Malaysia.
• Infrastructure Providers: Cloud and hosting service providers that have signed PDPA-compliant data processing agreements and provide an equivalent level of protection.

All third parties that receive personal data of ks999 members are bound by confidentiality agreements that prohibit them from using such data for any purpose other than those stipulated by ks999.

The ks999 platform uses cookies and similar tracking technologies to enhance user experience, maintain secure login sessions and analyse platform performance. Cookies are small text files stored on your device when you browse the ks999 website.

Ks999 uses three main types of cookies:

• Essential Cookies: Required for core platform functions such as login authentication, session security, and language preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Helping ks999 understand how members use the platform — which pages are visited most, how much time is spent and where any technical issues occur. This data is collected in aggregate and does not identify you personally.
• Functional Cookies: Storing your personal preferences such as display settings, game preferences and information you have entered in forms so you do not need to re-enter them each time.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of certain parts of the ks999 platform. Continued use of the ks999 platform after viewing the cookie notice is considered your consent to the use of cookies as described.

Ks999 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction or accidental disclosure.

The key security measures we implement include:

• Data encryption in transit using TLS 1.3 protocol and 256-bit SSL.
• Data encryption at rest using AES-256 algorithm for all sensitive data.
• Role-based access control (RBAC) ensuring that only authorised personnel can access specific data.
• Two-factor authentication (2FA) for all staff access to ks999 internal systems.
• Regular security audits conducted by qualified independent parties.
• Real-time threat monitoring and an automated intrusion detection system.
• A comprehensive incident response plan to ensure any security breach is addressed swiftly and effectively.

Under Malaysia's PDPA, you have the following rights regarding your personal data processed by ks999. ks999 is committed to respecting and facilitating the exercise of these rights.

Ks999 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law in Malaysia.

Ks999's data retention guidelines are as follows:

• Active Account Data: Retained for the duration your account remains active on the ks999 platform, plus the mandatory retention period after account closure.
• Financial Transaction Records: Retained for a minimum of 7 years from the transaction date in line with Malaysia's Companies Act and tax law requirements.
• KYC Documents: Retained for a minimum of 6 years after account closure in accordance with Malaysia's AML legal requirements.
• Security Logs: Retained for 2 years for security investigation and fraud detection purposes.
• Support Communication Records: Retained for 3 years for dispute resolution and service improvement purposes.

Once the retention period expires, your personal data will be securely deleted or anonymised in accordance with procedures established by ks999, unless there is a legal requirement to retain it for longer.

Ks999 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, applicable law, or developments in the services we offer.

Any significant amendments will be communicated to members via:

• A clear notice on the ks999 platform's home page prior to any changes taking effect.
• Email notification to your registered email address, if the amendment involves a fundamental change to how we process your data.
• Updates the "Last Updated" date at the top of this document.

If you have any questions, concerns or complaints regarding this Privacy Policy or how ks999 handles your personal data, please contact our Data Protection Officer through the following channels:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the ks999 platform
• Response Time: ks999 will respond to all privacy-related enquiries within 3 business days.

If you believe that ks999 has not handled your complaint to your satisfaction, you have the right to refer the matter to the Personal Data Protection Commissioner of Malaysia in accordance with the provisions of PDPA 2010.